🚚 Free Shipping Β· πŸ’΅ Cash on Delivery Β· ↩ 7-day returns
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We're here to help

Order questions, returns, seller queries β€” reach out and we'll get back within one business day.

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Call us

Speak with a support agent for urgent order help.

Mon–Sat Β· 9 AM – 9 PM IST
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Email us

Order issues, refunds, account problems.

Response within 24h
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Sell on FlipZip

Become a seller and reach customers across India.

Free to list Β· Quick onboarding

Common questions

How do I track my order?

Go to My Orders, find your order, and click "Track shipment". You'll see a live 5-step timeline from order placed to delivered.

What's your return policy?

Most items qualify for a 7-day return from delivery. Open the order in My Orders and tap "Request return". Refunds land in 5–7 business days for prepaid orders, and to a bank account you provide for COD orders.

Do you deliver in my city?

We deliver pan-India. Enter your pincode on the cart page to see the expected delivery date and confirm COD availability.

How do I cancel an order?

Orders can be cancelled until they're shipped. Open the order from My Orders β†’ "Cancel order". After shipping, please contact support.

How do FlipCoins work?

You earn FlipCoins on every delivered order. 1 FlipCoin = β‚Ή1 toward any future purchase. See your balance on My Account β†’ Rewards.